This company advocates customer satisfaction but does everything to stand behind its warranty, we even have to pay for an expert to determine if the mattress is saging and then after two visits rejected our warranty claim. We will buy a new mattress even though the one we have now is over one year old but we are going to buy from a competitor not this very very bad company.
It is amazing to see that a company with a large coverage over the U.S. is able to treat its customers like that.
We send an official complaint 4 weeks ago, never received a reply. Our advice is to avoid Mattress Firm and buy from competitors.
Review about: Mattress Firm Warranty.
Reason of review: Warranty issue.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service.