Bought a queen size Tempurpedic Mattress and foundation. In 6 months the top of the foudation box had Collapsed. Contacted Mattress Firm for warranty replacement. told I had to go to their web site fill out a warranty form from a third party. Plus the third party wanted $25 for inspector to come out. It would take 4 to 6 weeks to process!!! So I am sitting here with a mattress laying inside the box to sleep on!!!
Got really PO at the saleman over the firm why couldn't they handle the warranty direct and not charge $25. That was company policy. Hung up on saleman then manager called. He could sell me a foundation box for $65!!!!. After I again got PO he told me to try contacting Tempurpedic direct.
Good new was that Tempurpedic took care of issue replacing the foundation plus they were going to install a middle support under the foundation box. At no charge and they were very courtesy and helpful.