I and my Husband went to this Mattress Firm Store and had a couple of WORST experiences:
1. Our friend bought mattress from the same store, even though he warned us of the bad response and high mistake rate, we committed the mistake of wasting our time by going there. BTW our friend was pissed coz he first got wrong mattress delivered and on top of that the correct one was delivered late.
2. The sales person first told us that they have outlet mattresses, which they take back from unhappy customers and sanitize and sell later at less price, he said they make sure that the mattress doesn't have any marks while taking them back from the customers. But, when we were just about to pay for the same, he suddenly came to know that the mattress (Beautyrest) has black mark. On asking how did they take back the stained mattress, he, as usual, had no clue!
3. He fooled us by saying that mattress firm does not have Sealy Caversham Firm mattress at all, and they have stopped selling them completely. Which, on double checking with the other store, we found out that they do have the same. And they never discontinued that mattress.
4. Then finally we zeroed down to one mattress from the outlet and decided to buy the same next day. On reaching the same store the other day, a different sales person now tells us a whole new story that the outlet mattress does not have warranty at all!! That too after paying for the same. Which person will buy such expensive mattress without any warranty. And on top of that, when she called her manager to tell him the whole ordeal we went through, her manager was in-sensitive enough to ask us to buy a new one for warranty or to just reverse our payment. Zero effort was done to earn the customer's reliability and to correct the past mistakes.
I would suggest, better sleep on the floor than to even think of going to a store were there is no value of customer!
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. This person is overall dissatisfied with Mattress Firm. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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